AVANTI COMMERCIAL'S
BASIC PRIVACY POLICY
This document describes how we Total Customer Care Pty Ltd
t/as Avanti Commercial ABN 91 101 257 863 manage personal information.
The National Privacy Principles
From 21 December 2001, most private sector organisations in
Australia must, by law, comply with the National Privacy
Principles (" NPPs "). We are bound by and will
comply with the NPPs from that date.
Collecting personal information about
you The kinds of personal information we hold
We only collect personal information that is necessary for
us to perform our functions and activities which consist
of the origination and administration of loans and related
activities. The kinds of personal information we collect
and hold will depend upon your dealings with us and the circumstances
in which it was collected, but may include:
| • |
information you provide to us
when you apply for a loan or when you offer to guarantee
a loan. This information will include your name, address
and contact details, and, if applicable, identification
information relevant to applications requiring compliance
with the Financial Transactions Reports Act. |
| • |
financial information about
you – such as your financial position and details
of your salary or wage, and information obtained from
credit checks carried out during the loan approval
process (but only if you have authorised such checks
to be carried out). |
| • |
information about the progress
of any loan provided to you, or which you have guaranteed,
including your communications with us. |
| • |
Using and disclosing your personal
information |
The purposes for which we collect and hold personal information
and how we use and disclose it
We respect your privacy. Any personal information which we
collect about you will be used by us to assess your application
for a loan or offer to provide a guarantee, and to facilitate
provision and administration of loans and related activities.
In order to do this, we may disclose your personal information
to:
| • |
professional advisers such as
solicitors, accountants and valuers; |
| • |
mortgage insurers; |
| • |
underwriters; |
| • |
government agencies such as
those which administer land titles and revenue or (where
applicable) foreign investments; |
| • |
credit reporting agencies and
mercantile agents; |
| • |
external auditors; and |
| • |
other organisations which participate
in funding, providing and administering your loan or
the loan you have guaranteed, such as the trustee of
the fund from which the loan is sourced. |
We may also use your personal information to provide you
with information about other products and services offered
or distributed by us. To do that we may disclose your information
to our service providers (see below).
Contracting out services and disclosures
We also disclose personal information to organisations to
whom we outsource functions, such as mailing and printing
houses, IT providers or a mortgage servicer which organisations
assist us to service and administer your loan or the loan
you have guaranteed, or provide you with information about
products and services offered or distributed by us.
Access to your personal information
In most cases, you can gain access to personal information
that we hold about you. We will handle requests for access
to your personal information in accordance with the NPPs.
Requests for access should be directed to the Privacy Officer,
whose contact details are set out below.
What to do if you would like more information
about how we manage your personal information or wish to
complain about a breach of your privacy
If you would like more information about the way we manage
our personal information or are concerned that we may have
breached your privacy and wish to make a complaint, please
contact us by calling us on 1300 AVANTI or by writing to
us at the postal or email address set out below.
Privacy Officer, Suite 3 Level 2 668 Princes Highway Sutherland
New South Wales 2232 Australia. privacy@avanticommercial.com.au
Changes to our privacy policy
From time to time it may be necessary for us to review and
revise our privacy policy. We reserve the right to change
our privacy policy at any time. We may notify you of any
change to our privacy policy by any means we choose including
by email, by other electronic communication, by sending you
a revised copy or by otherwise informing you that a revised
copy of our privacy policy is available on request. |
